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			<title>Before Engaging in a Difficult Discussion, Check Your True Intentions</title>
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			<title>ALERT: The 5 Elements That Transform Difficult Discussions (and how to practice them before the stakes are high)</title>
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			<title>Handling Service Failures Wells Leads to Greater Customer Satisfaction</title>
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			<title>Managers Who Avoid Conflict Avoid Better Results: Why Withholding Feedback Is a Real Problem</title>
			<pubDate><![CDATA[Sat, 14 Dec 2024 20:14:07 +0000]]></pubDate>
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			<title>Balancing Care and Challenge with Radical Candor</title>
			<pubDate><![CDATA[Fri, 15 Nov 2024 15:39:50 +0000]]></pubDate>
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			<title>Why Handling Difficult Discussions Isn&#8217;t a Soft Skill—It&#8217;s Actually One of the Toughest Skills in Customer Service</title>
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			<title>A Roadmap for Successfully Transforming Managers into Coaches</title>
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			<title>The Silent Killer of Customer Loyalty: Mishandled Difficult Discussions</title>
			<pubDate><![CDATA[Wed, 30 Oct 2024 21:13:48 +0000]]></pubDate>
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			<pubDate><![CDATA[Wed, 30 Oct 2024 21:11:38 +0000]]></pubDate>
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			<title>Your Best Friend in Handling Difficult Discussions</title>
			<pubDate><![CDATA[Wed, 30 Oct 2024 21:09:09 +0000]]></pubDate>
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			<title>Navigating the Rapids of Tough Talks: How Prepared is Your Team for Difficult Discussions?</title>
			<pubDate><![CDATA[Wed, 30 Oct 2024 21:06:39 +0000]]></pubDate>
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			<pubDate><![CDATA[Wed, 30 Oct 2024 21:06:19 +0000]]></pubDate>
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			<pubDate><![CDATA[Mon, 14 Oct 2024 23:35:13 +0000]]></pubDate>
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			<pubDate><![CDATA[Wed, 17 Apr 2024 12:43:06 +0000]]></pubDate>
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			<pubDate><![CDATA[Thu, 04 Apr 2024 20:24:01 +0000]]></pubDate>
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